Flagship Merchant Services Review - Terrible Service, High Fees and Delayed Payment
Terrible Service, High Fees and Delayed Payment
It is amazing to me that I'm now 0 for 2 when it comes to processing transactions for my Live Action Products business. What started out as fast service, great processing and seemingly low fees has turned into a nightmare.
Payments -
At first I would get my batched transactions in a timely manner (under 48 hours) but then it was over 48 hours... then over 72 hours and some I didn't see for up to 7 days... 7. Ya, how do you pay for things people order when you don't have the money for up to 7 fricken days. That was unacceptable.
Fees -
Setup was easy but then I started to see $50+ in end of month fees that I A. Couldn't figure out what transactions they were for and B. it seemed as though they would hit my account at different times. This caused overdrafts and bank fees. Turns out when I closed my account today I was unknowingly getting charged a $35/month non compliance fee though my site was secure and all data was passed for taking cards. Furthermore, no one called me about this, no emails... nothing.. it was just rolled into my monthly end of month fees that I couldn't figure out.
Service -
On hold for 20-45 minutes per call when something is wrong or you have a question... all the time. Again, sales is lightning fast to set you up but support is "we'll get back to you when we feel like it". Sorry flagship... that won't do.
After constant delays, high fees and no service I'm done. I would warn anyone to stay away from flagship. Ive been retailing online since 2002 and the last 2 merchant providers have been the worst I have ever dealt with.
I'm now with securenet and they seem to be ok thus far.
Labels: cards, credit, Merchant, online, processing, review, store
posted by Artenen @ 11:37 AM
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