Thursday, May 23, 2013

Evolution Bankcard Merchant Services Review *Bad news*


I couldn't find a place for a review so I'm writing one in my personal blog... I've been running webstores since 2002 and have used a number of different merchants. I wanted to report on one that I hated but couldn't find a good place to submit to.

When I signed up they looked like they had good rates and awesome tracking but as I went through the process it became a nightmare and even shut down my store for a few hours. 

It took forever to get through underwriting and emails back and forth. Was unclear when I was approved or what else was needed. Signed up as bankcard but then everything else as Commerce Payment Group which is confusing and frustrating. I called many times, sometimes I was on hold for up to 20 minutes and couldn't get a good response on things. The tracking never worked and everything had additional steps. I signed up with Flagship (a competitor) in like 5 minutes and was ready to go the next day and always got a hold of someone right away. 

I do not recommend this company.

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8 Comments:

At August 12, 2013 at 3:44 PM , Blogger Unknown said...

I agree with you, I just got contacted from this company and I was doing some research. I right away found a lot of complaints and reviews about this company. I'm not about to go through a headache and really recommend people to do their research before they go through your experience.

Good Job for posting your review.

 
At August 19, 2013 at 10:41 AM , Blogger abigail said...

Thank you for this comment i been contacted by them to open up a new account and this reviews really help thank you for thinking on others and taking the time to post this

 
At September 13, 2013 at 10:13 AM , Blogger Unknown said...

OMG... I just got off the phone with them and started looking at reviews. Can't find one good review. Even though rates seem to be pretty low, I would rather pay an extra quarter than inconvenience my clients. Thanks for posting this.

 
At September 17, 2013 at 12:27 PM , Blogger Roy said...

Thank you for your review! We were about to send them a bunch of sensitive info via email when my wife made the comment "we didn't have to jump through this many hoops with SquareUp" so I paused and googled them (should've done that first!) and here was your post! THANKYOUTHANKYOUTHANKYOU!

 
At January 23, 2014 at 1:34 PM , Blogger Unknown said...

What is the good company to use for credit charge?

 
At February 5, 2014 at 3:35 PM , Blogger MikeyLV said...

I knew something was up when I got their Safe Guide PDF and then emailed the CEO and the email bounced with a User Not Found.

 
At February 21, 2014 at 10:46 AM , Blogger Unknown said...

I found a great alternative to all these "HIGH COST" providers at www.MobileCardReader.biz

When finding a credit card processor you have to do your research! It can make or break your small business.

 
At April 4, 2014 at 7:46 PM , Blogger Moments...by Leticia said...

Glad I found your review before I signed up! Thank you so much! Even one negative review is too much but several is a definite red flag.

 

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